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Refund & Cancellation Policy

1. General Principles

  • All purchases are covered by the Australian Consumer Law (ACL).

  • You are entitled to a refund or replacement if there is a major problem with the course (e.g., not delivered, significantly different from advertised, or faulty access).

  • Change-of-mind refunds are not generally offered once you have accessed course content, unless otherwise stated.

2. Online Courses

  • Access Commences Immediately: Once you enrol and payment is confirmed, you gain instant access to course materials.

  • No Refunds After Access: Refunds will not be provided if you have logged in and accessed any portion of the course.

  • Pre-Purchase Refunds: If you purchase a course in error and have not accessed it, contact us within 7 days of purchase for a full refund.

3. Webinars & Live Events

  • Cancellations by You: If you are unable to attend a live webinar, you will generally be given access to the recording (where available). Refunds are not issued for non-attendance.

  • Cancellations by Us: If a webinar or event is cancelled or rescheduled, you will be offered:

    • A transfer to the new date, or

    • A full refund if you cannot attend the rescheduled session.

4. Technical Issues

  • If you are unable to access a course or webinar due to technical problems on our end (e.g., platform failure, server downtime), we will work to resolve the issue or provide a refund if the problem cannot be fixed.

  • If the issue is due to your own internet, device, or software, refunds will not be provided.

5. CPD Certificates & Accreditation

  • Certificates of completion will only be issued once all course requirements (e.g., quizzes, modules, webinars) are completed.

  • Refunds are not available if you fail to complete the requirements but had full access to the course.

6. Subscription or Bundled Offers (if applicable)

  • If you purchase a bundle of courses or a subscription package, access may be provided progressively. Refunds are not available once you have accessed any part of the package.

7. How to Request a Refund

To request a refund under this policy, please email us at:
📧 [Insert Contact Email]
Include:

  • Your full name

  • Date of purchase

  • Course or webinar name

  • Reason for refund request

We will review your request within 10 business days and process approved refunds back to your original payment method.

8. Contact Us

For all refund, cancellation, or payment-related queries, please contact:

ADHD Clinical Mastery
Email: help@adhdclinicalmastery.com.au

Refund & Cancellation Policy

Last Updated: 9/9/25

At ADHD Clinical Mastery, we are committed to providing high-quality, RACGP CPD–accredited education for healthcare professionals. This Refund & Cancellation Policy outlines your rights and responsibilities regarding payments, refunds, and cancellations for our courses, webinars, and services.

1. General Principles

  • All purchases are covered by the Australian Consumer Law (ACL).

  • You are entitled to a refund or replacement if there is a major problem with the course (e.g., not delivered, significantly different from advertised, or faulty access).

  • Change-of-mind refunds are not generally offered once you have accessed course content, unless otherwise stated.

2. Online Courses

  • Access Commences Immediately: Once you enrol and payment is confirmed, you gain instant access to course materials.

  • No Refunds After Access: Refunds will not be provided if you have logged in and accessed any portion of the course.

  • Pre-Purchase Refunds: If you purchase a course in error and have not accessed it, contact us within 7 days of purchase for a full refund.

3. Webinars & Live Events

  • Cancellations by You: If you are unable to attend a live webinar, you will generally be given access to the recording (where available). Refunds are not issued for non-attendance.

  • Cancellations by Us: If a webinar or event is cancelled or rescheduled, you will be offered:

    • A transfer to the new date, or

    • A full refund if you cannot attend the rescheduled session.

4. Technical Issues

  • If you are unable to access a course or webinar due to technical problems on our end (e.g., platform failure, server downtime), we will work to resolve the issue or provide a refund if the problem cannot be fixed.

  • If the issue is due to your own internet, device, or software, refunds will not be provided.

5. CPD Certificates & Accreditation

  • Certificates of completion will only be issued once all course requirements (e.g., quizzes, modules, webinars) are completed.

  • Refunds are not available if you fail to complete the requirements but had full access to the course.

6. Subscription or Bundled Offers (if applicable)

  • If you purchase a bundle of courses or a subscription package, access may be provided progressively. Refunds are not available once you have accessed any part of the package.

7. How to Request a Refund

To request a refund under this policy, please email us at:
📧 [Insert Contact Email]
Include:

  • Your full name

  • Date of purchase

  • Course or webinar name

  • Reason for refund request

We will review your request within 10 business days and process approved refunds back to your original payment method.

8. Contact Us

For all refund, cancellation, or payment-related queries, please contact:

ADHD Clinical Mastery
Email: help@adhdclinicalmastery.com.au

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